top of page

Privacy Policy

This Privacy policy applies to the business conduct of Timelo Investment Management (“Timelo”).

Timelo values your trust and is committed to safeguarding your privacy and protecting the personal information you provide to us. This Privacy policy is designed to help you understand what information Timelo collects, how we use and safeguard that information and with whom we share that information.

What information do we collect? And how do we use it?

We collect the information you provide to us on subscription agreements, paper or electronic instructions, and telephone instructions from your financial advisor. This information may include your:

  • Name and address

  • Social Insurance Number

  • Financial advisor information

  • Beneficiary name(s)

  • Telephone and e-mail

  • Date of birth

  • Banking information

  • Investment instructions
     

How do we use your personal information?

We limit the collection, use, retention and disclosure of your personal information to that which is permitted or required by law, or that which is reasonably necessary in order for us to properly provide any services we may be required to provide to you. We may use your personal information for these stated purposes:

 

Establishing your account

Administering your account

Executing your transactions

Monitoring your interests in our funds

Communicating with you

Ensuring our records are accurate

Providing transaction confirmations

Providing financial statements

Issuing tax slips and proxy mailings

Contacting your financial advisor

Legal and regulatory requirements

Only Timelo employees with a business need to know, or whose duties reasonably require it, are granted access to your information. We also share your information with third-party services providers to maintain your account(s). We do not sell, rent or otherwise market your personal information.

 

When is information disclosed to third parties?

We disclose your information to third parties only as set out in this Privacy Policy. Third parties provided with your personal information may include:

 

  • Your financial advisor/investment dealer

  • Third parties who provide services such as account statement preparation and mailing for us

  • Financial Institutions and securities dealers when necessary to carry out your instructions, such as automatic deposits or withdrawals

  • Governments, government agencies, regulators or others for whom we are legally obliged to provide information

  • Other entities to which we are legally obliged to provide information

 

How do we protect your information?

 

We maintain physical, procedural and electronic controls appropriate to the sensitivity of your information, to protect it against risks such as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction. These safeguards include secure office premises for authorized employees only, secure networks, and secure databases. We protect your personal information disclosed to third parties by ensuring that such parties have policies in place to protect the confidentiality of the information.

 

Consent

 

When you agree to use our services or submit personal information to Timelo, through your financial advisor, you are consenting to our collection from, verification with, and communication to, any third party for the purposes described above. You also consent to the collection, use, disclosure and processing of your information by Timelo’s agents and service providers for the purposes set out in this Privacy Policy. You may withdraw your consent to our use of your personal information by contacting us in writing. If you withdraw consent, you may limit the services or products we are able to offer you.

 

Accessing and updating your information

You may access the personal information we hold about you at any time by advising us in writing that you wish to do so. We may be unable to provide you with some information in certain circumstances, such as if the information also refers to other individuals, is subject to legal privilege, contains confidential information or is otherwise permitted or restricted by law. If we are unable to provide you with access to your personal information, we will give you an explanation. If you wish to advise us of any change in your personal information, or if you believe the information we have is inaccurate or incomplete, please contact us at 647-725-2865 .

 

Questions or concerns?

If you have any questions or concerns, you may contact the Privacy Officer at Timelo at 647-725-2865  or at info@riskreward.ca.

bottom of page